FAQ

How long is the product warranty?
PBN products are covered for one year (12 months) by warranty from date of shipment.

How much are the in-warranty service costs?
Warranty service for eligible repairs is available at no charge for 12 months from the date of original purchase.

Who is responsible for the shipping and handling charges?
The customer is responsible for all shipping and handling charges. C.O.D. and freight collect will not be accepted without prior written approval from PBN’s Service Desk.

What type of damages are not covered by warranty?
Damages that are not covered by the PBN warranty include:

• Products purchased from someone other than an authorized PBN dealer.
• Damage caused by accident, negligence, misuse, abuse, improper operation or failure to operate the equipment within the manufacturer’s specifications.
• Damage caused by fluctuation in electrical current, lightning, power surges and the likes.
• Damage resulting from overhaul, repair or attempt to repair caused by someone other than PBN’s qualified service personnel.
• Any product in which the serial number has been defaced, modified or removed.
• Any product that has been opened or modified without prior written permission from PBN.
• Replacement of parts necessitated by normal wear and tear.
• Any consequential or implied damages.